[ terms and conditions ]

Definitions: “Transportation Services” means the transportation pursuant to the Itinerary and related services, as requested and contracted for by the Chartering Party under the Service Contract. “Chartering Party” means the customer requesting and contracting for transportation and related services. A “Passenger” is an individual transported by the Service Provider under the Service Contract. “The Company” means Corporate Connection Lines. “Date of Service” means the first date of service or movement in the Itinerary. The “Service Contract” means the legal agreement between the Chartering Party and Corporate Connection Lines with respect to the Transportation Services to be provided, including these Terms and Conditions, the cost and other financial terms and all other relevant information such as the number of Passengers, Date of Service and the specific itinerary for the movement. “Equipment” means the vehicle(s) and equipment to be used to carry out the Service Order. “Order Quotation” means the rates for services, individual and in total.

1. PAYMENT
(a.) 50% deposit for the Transportation Services is due and payable at the time of the signing of the Service Contract or at the time of booking, unless a date is otherwise provided in the Service Contract. If indicated in the Service Contract, a non-refundable deposit may also be required as set forth in the Order Quotation.
(b.) Full balance of payment for the Transportation Services is due and payable no later than seven (7) days of completion of services rendered, unless a date is otherwise provided in the Service Contract.
(c.) Payment may be made by check, credit or debit card, wire transfer or other means deemed acceptable by The Company. When making payment, please indicate on your check or other mode of payment, the Date of Service and your Invoice Number to insure proper credit.

2. CANCELLATION
The Chartering Party must notify The Company of cancellation via fax, phone or email. There is no cancellation fee if the cancellation is made at least thirty-one (31) days prior to the Date of Service. Cancellations are subject to a cancellation fee calculated as a percentage of the total cost of Transportation Services under the Service Contract based on the number of days prior to the Date of Service that The Company receives notification thereof:

15 to 30 days: 30% cancellation fee
14 to 8 days: 50% cancellation fee
7 to 0 days: 100% cancellation fee

A change in date of motorcoach service is a cancellation.

3. ADDITIONAL CHARGES
When, at the request of the Chartering Party, any change in Itinerary or other element of Transportation Services is made, an additional charge shall be made for such additional Services. The Company will generally attempt to include the full amount of any additional charges that may reasonably be expected to be incurred and incorporate such amounts into the Service Contract; provided, however, that the failure to list any such fees or expenses shall not affect the Chartering Party’s sole responsibility there for.

4. DRIVER HOURS
Federal Department of Transportation safety regulations prohibit drivers from being on duty more than fifteen (15) hours per day and from driving more than ten (10) hours per day (including a thirty (30) minute pre- and post-trip vehicle inspection). Upon reaching these service limits, the driver must be given at least eight (8) consecutive hours off before resuming duties. These regulations are subject to government suspension under certain extraordinary circumstances.

5. ARRIVAL TIME
The time of arrival at starting point, stop-over point, destination or return to point of origin cannot be guaranteed. Travel speed limits are prescribed by law, and drivers are instructed to travel at all times at speeds compatible with safe operation. Road, traffic and weather conditions are beyond the control of The Company, and no refunds shall be given as a result of late arrivals due to such conditions or other occurrences out of the control of The Company.

6. EQUIPMENT
(a.) If for some reason beyond the control of The Company, a mechanical failure requires the replacement of Equipment, the replacement Equipment may be of a different type, size or age.
(b.) Certain over-the-road motorcoaches have video screens and player for passenger use. The Chartering Party is solely responsible for the provision of any and all content to be shown on any such equipment.
(c.) The Company reserves the right to substitute other Equipment sufficient to accommodate the number of passengers specified in the Service Contract.

7. DAMAGES TO EQUIPMENT
The Chartering Party is fully responsible for all damage to the Equipment or injuries caused to Passengers or other third persons caused by any Passenger or any baggage, parcels or other property brought on board or transported on the Equipment by any Passenger. The cost of repairing damage to Equipment resulting from acts of any Passenger shall be charged to the Chartering Party and is to be paid as soon as such cost is determined.

8. BAGGAGE AND OTHER PROPERTY TRANSPORTED
The Chartering Party assumes full responsibility for the suitability and integrity of any baggage, parcels or other property intended to be transported in the baggage compartment of the Equipment. The Company shall not be held liable for damages to baggage and parcels, or the contents carried therein. Baggage and all other personal property will be handled only at passengers' own risk. Passengers' baggage shall be carried subject to the available accommodations provided by interior and/or exterior racks.

9. OBJECTIONABLE PERSONS
The Company reserves the right to refuse to transport persons under the influence of intoxicating liquor or drugs, or who are, or are likely to become, objectionable to other persons or if the driver feels threatened in any way.

10. CONDUCT OF PASSENGERS
Passengers shall not interfere with the operator in the discharge of his/her duty or tamper with any apparatus or appliance on the bus.

11. PROHIBITED ITEMS
The following items and activities are prohibited without the written consent of The Company: (i.) Exposed glass containers; (ii.) Beverage consumption; (iii.) Food consumption; (iv.) Smoking; (v.) Generators or non medical oxygen containers.

12. UNUSUAL CLEANING
If, during or after the Transportation Service, The Company is required to expend a greater than normal amount of time and material to clean the Equipment properly due to acts of the Passengers, The Company, at its option, may require additional cost to cover such additional time and materials.

13. LIMITATION OF LIABILITY
THE COMPANY SHALL BE LIABLE IN ANY EVENT OR FOR ANY REASON, INCLUDING BREACH OF THIS AGREEMENT, EITHER DIRECTLY OR INDIRECTLY, TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OR LOSS OF PROFITS ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH DAMAGES WERE FORESEEABLE OR THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IT IS EXPRESSLY AGREED THAT THE COMPANY SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO ANY PARTY FOR AN AMOUNT GREATER THAN THE SINGLE BUS CHARTER FEE FOR THE DAY IN QUESTION.

14. UNFORSEEABLE EVENTS
The Company shall not be liable for any failure or delay in performing their obligations under the Service Contract, and shall not be deemed in breach of its obligations thereunder, if such failure or delay is due to Acts of God, natural disasters, national, state or local states of emergency, acts of war or terrorism, labor strike or lock-out, or other industrial or transportation accident caused by any third party, any violation of law, regulation or ordinance by any third party or any other cause not within the control of The Company.

15. ENTIRE AGREEMENT
These Terms and Conditions, along with the Order Quotation and other documents constituting the Service Contract, constitute the entire agreement between The Company and the Chartering Party supersedes any and all other agreements, either oral or written with respect to the subject matter hereof. If any provision of the Service Contract shall be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. GOVERNING LAW
This Agreement and its performance shall be governed by the laws of the state of Florida, United States of America without giving effect to applicable conflict of law provisions. The Chartering Party (for itself and on behalf of the Passengers) consents and submits to the exclusive jurisdiction of the state and federal courts located in the state of Florida, United States of America, in all questions and controversies arising out of this Agreement.

17. PROHIBITION OF WEAPONS, EXPLOSIVES, OXYGEN, PETS, LIVESTOCK AND OTHER DANGEROUS OR UNUSUAL CARGO
Weapons of any type, including firearms, are strictly forbidden on any Equipment (whether in baggage or on the person) at any time. Transportation of explosives, fireworks and other flammable, combustible, toxic or otherwise dangerous materials or items or pets or livestock of any kind are also strictly forbidden, even if intended to be transported in the baggage compartment of the Equipment. If previously approved by The Company, oxygen for medical use is permitted, but is so used at the sole responsibility of the Chartering Party.

18. ADA NOTICE
Any group that requires an ADA accessible certified bus and driver is requested to inform The Company in writing at the time of the reservation. The Company shall provide The Chartering Party with facilities, services, accommodations and vehicles which are in full compliance with 42 USC 12101, et seq., otherwise known as the Americans with Disabilities Act of 1990, and that The Company is solely responsible and liable for compliance therewith.


Any service related issues must be reported within 24 hours from the time of service. To file a service incident report please use our Satisfaction Survey. You can also contact us by email or FAX us at (954) 522-1760.

Alternately, you can write to us at:
Corporate Connection Lines
Attn: Ivis Elassal
Customer Service
Re: Incident Report
4160 Ravenswood Road
Fort Lauderdale, FL 33312

If you choose write to us you should contact us and make a verbal incident report. Please note if we don’t receive a written incident report we can’t process your claim.


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